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Login Help

Logging in on your iPhone

Android users get login help here

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Tap the App Store link from your text message.

Did you receive an email instead?
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Tap GET.

NOTE: You may need to enter your Apple ID & password.

Need help with your Apple ID?
Need help with your Apple ID password?
Tap SIGN IN.
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Android users get login help here.

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Enjoy taking control of your health as the app guides you through your SCS journey!
Create a memorable password following the requirements and tap SIGN IN.

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Enter your mobile phone number and tap CONTINUE.
Enter the VERIFICATION CODE sent to your phone and tap NEXT.
Did you receive a message saying there is no associated CareGuidePro account?
 
 

What if I didn’t receive a text message invitation?
If you did not receive a text message inviting you to download CareGuidePro, check your email for your invitation. Then, click the link sent to your email in step #1 and enter your email address in step #5.
 
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What if I didn't receive an email or a text message?
If you cannot find an email invitation, try checking your SPAM folder. Some medical practices do not send your invitation until about a month before your scheduled procedure. You may receive your invitation via text or email at that time.
 
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Can I use CareConvoy on my tablet?
Absolutely! Some helpful hints—
  1. Follow the instructions above for using an iPad or click here for Android device instructions.
  2. Make sure you are logged into the App Store or Google Play on your tablet and search for CareGuidePro.
  3. If you were invited via text message, you’ll need access to your phone so you can view your verification code during step #6.
  4. If you were invited via email, you’ll need to be logged into your email on your tablet and enter this email address in step #5.
 
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How can I reset my password?
From the mobile phone app, tap SIGN IN, enter the email address or mobile phone number associated with your CareGuidePro account and tap RESET PASSWORD. Follow the instructions sent to you.
 
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I tried resetting my password and received a message telling me there is no associated CareGuidePro account.
Your account may be under a different email address or mobile phone number. Try resetting your password again using the email address or mobile phone number your doctor’s office would have on file.

 
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Still need help?
Our team is happy to help. Send an email to support@mycareguidepro.com for more assistance.

Additional Help

Tap OPEN to launch the CareGuidePro App.

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Tap OPEN to launch the CareGuidePro App.

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