We may collect the following types of information:
Information you provide — When you sign up for the Service, we ask you for some basic personal information. This includes personally identifying information such as your name, mobile device identification and number, email address and home zip code. Some of this information will be retrieved and saved on our systems, and may include a user token or other persistent identifier. Through use of the Service you may provide additional information for use, handling and posting by Company in connection with the provision and maintenance of the Service, including information about your upcoming medical procedure or surgery or after-surgery recovery program, which may include voice recordings or other audio or video material. You may also provide certain personal information of your Authorized Individuals in order to allow them to access your account through the Service. If you send us an SMS message or use the Service to send a message, we will automatically receive your phone number and any additional information included in the message.
Information your Authorized Individuals or Provider provides – If you have designated any Authorized Individuals to access and use the Service on your behalf, your Authorized Users may provide us information. If you use the Service to connect and correspond with a Provider, such Provider may provide information through the Service.
Tags — When you use the Service, we may send use tags to track your use of the Service on your mobile device. We use the information provided by such tags to connect you with the relevant information on your surgical procedure and customize your experience and to improve the quality of our Service, including for tracking user trends, such as how people use our Service.
Automatically collected Information; Log information — When you access the Service, our servers automatically record certain information. These server logs may include information such as your information request, your interaction with the functions available through the Service, the date and time of your request and one or more unique identifiers so we can identify your device, including device type, operating system and device ID. We do not share with third parties, your personal information as linked with your IP address or device ID. User communications — When you send email or other communications to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. We may use your email address to communicate with you about our services.
You may also use the Service to send and receive SMS text messages, and your Provider may contact you through the Service or text messaging. We may use your information to facilitate communication between you and your Provider.
We will also analyze your information and use of the Service in order to improve and customize your experience, including remembering information so you will not have to reenter it and provide access to your data. We may also use such information to contact you regarding Service changes, system maintenance and outage issues, account issues or otherwise troubleshoot problems.
Information you provide in your interactions with the Service – Please note that certain functions of the Service, such as the Question Bank, may be visible to other users. Do not include in any question posted under the Question Bank any personal information, health information or other information you do not wish others to see. Please note that once you have posted information on the Question Bank, the Company cannot control how other users may share or use such information. Please do not post the personal information of anyone else without their permission. If you or any Authorized Individual or Authorized Provider provides information in the form of a voice recording or other audio or video material, you agree that we will treat such recording, audio or video as your personal information provided however that you agree that any nonpersonally identifiable content therein may be used by us in connection with the Service and as otherwise permitted herein.
Service Providers – We will disclose information to our service providers that work on our behalf or with us to fulfill your information requests and to provide the Service. We do not permit these providers to use your information other than as necessary to provide the services to us.
With Permission – If we use your personal information in a manner different than the purpose for which it was collected or other than as disclosed in this policy, then we will ask for your consent prior to such use.
Aggregate and Non-personally Identifiable Information –Company may use nonidentifiable anonymous data that is based on our usersʼ use of the Service, including your use and based on the Personal Information you provide and combine it with other anonymous data to create what is referred to as "Aggregate Data" that may be disclosed to third parties. Aggregate Data is information that describes the habits, usage patterns and/or demographics of users as a group but does not reveal the identity of particular users. For example, Aggregate Data may provide information on the types of procedures for which patients may require additional reminders or tasks, or as to the features of the Service that are most used or visited by different demographic groups. Aggregate Data may be used to determine such things as user demographics and usage patterns for our services. Company may use Aggregate Data within Company to understand the needs of the ManageMySurgery community of users and determine what kinds of programs and services we can offer, including improvements and new products. We may also share Aggregate Data with third parties. Except as set forth herein, we will not provide your personally identifiable information to any such unaffiliated parties for marketing or other purposes without your consent.
If you provide personal information to us through the Service, you may request that we delete such personal information from the Service by sending an email to email@example.com Upon your request or cancel your registration for the Service, we will take reasonable steps to remove your personal information from the active part of our Service in accordance with our standard processes, but in any event within 60 days. We may retain nonpersonally identifiable information indefinitely. Even after you request removal of information from or delete your account, copies of that information may remain viewable elsewhere to the extent it has been shared, copied or stored by you or other users or has been archived or may remain viewable in cached and archived pages by search engines and other web crawlers. You further understand that due to the nature of our Service and databases, it is infeasible for us to remove or destroy personal information you provide to us; provided to the extent we retain any such information, we will hold such information in accordance with this policy until deleted or destroyed.
If we become involved in a merger, acquisition, or any form of sale of some or all of its assets, your information may be included in the assets sold or transferred to the acquirer. You hereby agree that we may transfer or assign the information we have collected from you in connection with any such event. In the event of a bankruptcy, insolvency, reorganization, receivership or assignment for the benefit of creditors, we may not be able to control how your personal information is treated, transferred or used.
We will take reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. However, we cannot guarantee its absolute security or that unauthorized persons will not access or use your personal information for improper purposes. In the event of a breach of security affecting personal information or data on our servers, we will take such notification and other steps as may be required under applicable law. You hereby agree that we may send you notices through the Service or via SMS messages.
You may update, change or correct your personal information through the Service. We will update your account and information as requested, provided, that we may decline to update information if we determine it to be impractical (for instance, requests concerning information residing on backup tapes or other historical data). In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.
Social Media Sites
We may have pages or other presence on various social networking sites or services, such as Facebook, Twitter and the like. Any information you post or provide through such sites and services will be subject to the policies of those
sites and services.
Location of Servers
Information of Children
The Service is not intended for use by minors under the age of eighteen (18), unless through an Authorized Individual Representative. If we learn that a child under the age of 18 has provided us with personal information without verifiable parental consent, we will promptly take reasonable and appropriate actions to remove such user and delete any personal information from our servers.
We do not track or collect personal data about your online activities once you close the Application or Service.
You acknowledge and agree that you are registering for the Service for your own personal use, and that even if your use of the Service has been recommended or suggested by your healthcare provider, we are not acting as a service provider to the healthcare provider. Accordingly, you understand and agree that Company is not a healthcare provider or other "covered entity" for the purposes of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and that Personal Information provided by you to Company or through the Service will not be subject to HIPAA requirements or deemed Protected Health Information for such purposes.
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Last modified: July 12, 2016